For personal skin/hair care/body products, I am sorry, I cannot accept returns..for obvious hygenic reasons. ALL SALES ARE FINAL! If you have a problem with your purchase however, please do not hesitate to contact me, so I can try to resolve the issue ASAP.
My goal is to furnish you with high quality products and I will ensure this, by making sure that I list items to the best of my ability, and making sure that I have pictures of the item in as much detail as possible. IF YOU HAVE ANY QUESTIONS REGARDING AN ITEM, PLEASE EMAIL ME PRIOR TO PURCHASING to ensure no "second guessing" about an item. I am here to serve you & make this purchase pleasureable, so answering questions is the LEAST I could do.
All Clothing purchases are FINAL as well! If items are damaged or not as stated, I will REFUND your money(minus shipping & handling charges) without any problems.
RETURNS/REFUNDS given only in special circumstances, decided by the seller, for errors that occured by the seller. Does not include:
- uninsured breakable items that were damaged during transit
- delivery times
- buying wrong size items
- buyer changes mind about the purchase later
- buyer did not read all details of the item for sale
- buyer did not read TERMS OF SERVICE
- buyer needed expedited delivery and did not communicate that with me BEFORE delivery.
- buyer inputs wrong address, zipcode etc.
***************VERY IMPORTANT INFORMATION*************
*ITEMS ARE DELIVERED WITHIN 1-6 BUSINESS DAYS FROM CLEARED PAYMENT, SO PLEASE, ALLOW ENOUGH TIME TO ENSURE YOU RECEIVE THE ITEM, IF NEEDED IN A TIMELY MANNER.*
I USE FIRST CLASS WHEN SHIPPING MY ITEMS TO KEEP PRICES LOW...
I USUALLY FREEZE SHEA BUTTER ITEMS FOR A COUPLE OF DAYS BEFORE DELIVERY TO ENSURE THEY DO NOT MELT OR BECOME HOMES TO MICRO-ORGANISMS DURING TRANSPORT.
IF YOU RECEIVE A FROZEN PRODUCT, JUST SIT OUT, IN A WARM AREA FOR ABOUT 1-8HRS. TO THAW BEFORE USING.
IT SHOULD ARRIVE TO YOUR HOME READY TO BE USED, BUT IT DEPENDS ON SHIPPING TIMES & YOUR LOCATION.
***I DO THIS TO ENSURE MY SHEA BUTTER PRODUCTS DO NOT BECOME CONTAMINATED DURING DELIVERY.***
***I ALSO DO THIS TO ENSURE THAT YOU RECEIVE FULL BENEFITS FROM THE ESSENTIAL OILS ADDED. IF THEY ARE IN CONTACT WITH HEAT, EVEN LOW TEMPERATURE HEAT, THEY CAN EVAPORATE...LOSING *ALL* OF THEIR BENEFITS.***
BUYER AGREES TO PAY FOR ITEMS WITHIN 3 DAYS ( UNLESS PAID BY MONEY ORDER), IF NOT, I WILL POST AS "NOT PAID" & ANY NEGATIVE FEEDBACK OR NEGATIVE SITUATIONS BASED ON THAT POSTING, IS THE BUYER'S FAULT!
**PAYPAL BUYERS: I only sell to CONFIRMED addresses, this PROTECTS both you & I. I also only DELIVER to those confirmed addresses.**
MONEY ORDERS - orders are delivered AFTER payment is received & CLEARED, this will take time, so allot enough time, in ADVANCE, to ensure you receive the item in time....if needing it on a SPECIFIC day.....or you can pay by GOOGLE or PAYPAL...ASANTE/THANX!
*** I add samples of my bath & body products with orders, this way you can try out my bath & body products before you actually buy them (have to purchase something in order to receive free samples)!***
****If there is something that you would prefer as a sample, please email me & let me know.....it may be available in sample form****
*****If there is an issue with your product/purchase, PLEASE contact me *BEFORE* leaving NEGATIVE FEEDBACK. Allow me the chance to fix the issue....PLEASE...THIS IS VERY IMPORTANT.*****
******IT IS *IMPERATIVE* TO HAVE A GREAT REPOIRE WITH YOUR MERCHANT! IF WE DO NOT KNOW THERE IS AN ISSUE...HOW CAN WE FIX IT??? YOU SHOULD ALWAYS HAVE GREAT COMMUNICATION WITH SOMEONE WHO IS SUPPLYING YOU WITH PRODUCTS FOR YOUR SKIN/HAIR ANYWAY, IT IS IMPORTANT TO KNOW HOW KNOWLEDGEABLE THEY ARE. YOU ARE APPLYING THESE PRODUCTS TO THE LARGEST ORGAN YOU HAVE....YOUR SKIN/SCALP! I WOULD THINK THAT YOUR HAIR IS VERY IMPORTANT AS WELL......
!!!! ASK QUESTIONS....MAKE SURE THEY KNOW ABOUT ESSENTIAL OIL HEALTH HAZARDS/CLEANLINESS/EXAMPLES OF POSSIBLE BACTERIA GROWTH, CONTAMINATION or CROSS-CONTAMINATION SCENARIOS/PROPER SAFE & STERILE STORAGE OF THEIR *NATURAL* INGREDIENTS/THE IMPORTANCE OF *TRUTHFUL LABELING/POSSIBLE ALLERGENS/SAFE & PROPER DELIVERY PACKAGING, ETC. YOU DO NOT WANT TO FIND OUT ABOUT THESE THINGS WHEN IT IS TOO LATE....FOR YOU, A LOVED ONE OR YOUR CHILDREN!!!!
****THANK YOU FOR YOUR PATRONAGE!! MUCH ABLIDGED!!****
THANX & BLESSINGS!!